FAQ

Any questions before ordering?

How do I track my order?

Once your order is prepared and ready to be shipped, you will receive by email your tracking number specifying the supplier (Mondial Relay, Colissimo, Chronopost, etc.)

You can check the status of your account at any time in the “MY ACCOUNT” tab.

What is the price of my delivery?

We use Colissimo, Chronopost or Mondial Relay for the delivery of your products. We apply their rates without any fees. You can go to the different platforms to check the prices expected from your delivery.

What are the delivery times?

For shipments within Metropolitan France, it will take 4 to 5 business days, for international shipments it will take between 7 to 10 business days.

Can I change my address?

If you have not yet received confirmation of your order, send us an email and tell us your new delivery address. 

Once your order has been processed and the confirmation email received, we will not be able to change the delivery address.

What are the accepted payment methods?

You can pay using PayPal with or without an account as well as by credit card (Visa, Master Card, etc.). We do not accept AMERICAN EXPRESS (AMEX) cards at this time

Are my online purchases secure?

We use the services of BNP Mercanet for credit card payments. This service allows you to encrypt your data and authenticate the cardholder using the 3D secure system.

I placed an order but I didn't receive any invoice?

Once your order has been placed, you will receive a confirmation of your order within minutes.

Once your order has been processed (2 to 3 days) you will receive confirmation of the processing of your order, your tracking number and your invoice by email.

If you do not receive any of these emails, check the contact email you entered when you purchased, it is possible that a typing error exists and the message is sent to the wrong email address.

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I have washed or used my product, can I return it?

We do not replace or exchange any products already in use. Each product must be returned new in its original packaging.

My kimono has torn, can I return it?

This is a case that can happen and we understand that it is frustrating when it happens to you.
If your kimono tears within 90 days of purchase, we will replace it.
Send us an e-mail with the order number and photos of your kimono so that we can detect the defect.

I put my kimono in the dryer and it shrank, can i exchange it?

Our kimonos are 100% cotton, which means that if you wash them hot (>30°C) or put them in a dryer they will shrink.

We are not able to replace the kimono under these conditions.

I want to return or exchange my purchase, how do I do it?

You have 14 days to return your purchase if it does not suit you.

Upon receipt of the product in its original packaging we will refund you the amount of the product.

The delivery costs initially paid will not be refunded.

If you wish to exchange your product, ATHOM will be responsible for the shipping costs for the return of the new product.

If the product received is not the one ordered (Size, color, etc.) or unusable, then all costs will be borne by ATHOM.

Feel free to read our general terms and conditions of sale for more information.

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