FAQ
Shipping, payment, size exchanges, returns: here are the answers to the questions we are asked most often. We reply by email the same day on weekdays.
For anything to do with choosing a BJJ gi, sizing, fabric weight or competition rules, our guides go into detail.
Your question is not here? Write to us at contact@athletesonthemat.com or through the contact page. We reply the same day on weekdays.
Shipping
How long does delivery take?
Allow 4 to 5 working days for France, and 7 to 10 working days internationally. These times run from dispatch, not from the order.
When is shipping free?
Shipping is free on orders over €130 to mainland France. For every other destination, the shipping cost is calculated at checkout according to the delivery address, and shown before you confirm the order.
How do I track my order?
A confirmation email is sent as soon as the order is placed, then a second one on dispatch, with the carrier’s tracking number. If you cannot find them, check your spam folder before writing to us.
I entered the wrong delivery address, what can I do?
Write to us immediately at contact@athletesonthemat.com with your order number. As long as the parcel has not been handed to the carrier, we can correct it. Once dispatched, it depends on the carrier and we cannot guarantee it.
Payment
Which payment methods do you accept?
Card (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay and Amazon Pay. Payment in 3 interest-free instalments is available through ALMA.
Is payment in 3 instalments really interest-free?
Yes, through ALMA. The amount is split into three payments at no cost to you. The option appears at checkout, subject to your basket being eligible.
Is payment secure?
Yes. Transactions are handled by STRIPE. No card details are stored on our site.
When will I receive my invoice?
The order confirmation arrives by email within a few minutes. The final invoice follows within 2 to 3 days, once the order has been processed.
Returns and exchanges
How do I return an item?
Use our returns portal, which guides you step by step. The item must be unworn, unwashed, in its original packaging and with its tags.
I ordered the wrong size, can I exchange it?
Yes, under the same conditions as a return: unworn on the mat, unwashed, original packaging. To avoid the round trip next time, our size guide gives the actual measurements of every model, and you can send us your height and weight before ordering.
My gi has torn, what should I do?
Write to us at contact@athletesonthemat.com with your order number and two or three photographs: the whole garment, a close-up of the tear, and the composition label. A seam giving way and fabric being cut do not have the same cause, and the photographs let us tell them apart. We look at each case individually and come back to you quickly.
My gi has shrunk, is that covered?
No. Shrinkage caused by a hot wash or a tumble dryer is not covered by the warranty. Our cotton is pre-shrunk, but it will not survive a 60 °C wash. Wash cold and line dry: it is all explained in our care guide.
Product and competition
These questions are covered in detail in our guides, with the measurements, the figures and the sources.
SIZING
Which size should I order?
Height and weight chart, actual garment measurements, women’s cuts, and the rule to follow when you fall between two sizes.
FABRIC
Which fabric weight should I choose?
What GSM actually measures, the difference between pearl weave, ripstop and canvas, and the density that suits how often you train.
COMPETITION
Does my gi meet the rules?
Permitted fabric weights, collar and sleeve measurements, patch placement and colours allowed at IBJJF events.
CARE
How do I wash it?
Temperature, drying, stubborn smells and shrinkage. The habits that make a gi last for years.
Club orders
I am kitting out my club, do you offer special terms?
Yes, above a certain volume, with the option of adding your club patches. Write to us with the club name, the number of people to equip and approximate sizes, and we will come back to you with a proposal.
Are club patches allowed in competition?
Yes, but only in the areas set out in the rules, and at least 15 cm from the edge of the garment. No embroidery or printing is allowed on the collar. The permitted areas are detailed in our IBJJF rules guide.
Contact us
By email at contact@athletesonthemat.com, or through the form on the contact page. For sizing advice, send us your height in centimetres, your weight and the model you are interested in: we will answer in one go.
To browse the shop: BJJ gis, IBJJF models, belts and rashguards.