Shipping, payment, size exchanges, returns: here are the answers to the questions we are asked most often. We reply by email the same day on weekdays.<\/p>\n\n\n\n
For anything to do with choosing a BJJ gi, sizing, fabric weight or competition rules, our guides<\/a> go into detail.<\/p>\n\n\n\n Your question is not here?<\/strong> Write to us at contact@athletesonthemat.com<\/a> or through the contact page<\/a>. We reply the same day on weekdays.<\/p>\n<\/div>\n\n\n\n Allow 4 to 5 working days for France, and 7 to 10 working days internationally. These times run from dispatch, not from the order.<\/p>\n<\/details>\n\n\n\n Shipping is free on orders over \u20ac130 to mainland France. For every other destination, the shipping cost is calculated at checkout according to the delivery address, and shown before you confirm the order.<\/p>\n<\/details>\n\n\n\n A confirmation email is sent as soon as the order is placed, then a second one on dispatch, with the carrier’s tracking number. If you cannot find them, check your spam folder before writing to us.<\/p>\n<\/details>\n\n\n\n Write to us immediately at contact@athletesonthemat.com<\/a> with your order number. As long as the parcel has not been handed to the carrier, we can correct it. Once dispatched, it depends on the carrier and we cannot guarantee it.<\/p>\n<\/details>\n\n\n\n Card (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay and Amazon Pay. Payment in 3 interest-free instalments is available through ALMA.<\/p>\n<\/details>\n\n\n\n Yes, through ALMA. The amount is split into three payments at no cost to you. The option appears at checkout, subject to your basket being eligible.<\/p>\n<\/details>\n\n\n\n Yes. Transactions are handled by STRIPE. No card details are stored on our site.<\/p>\n<\/details>\n\n\n\n The order confirmation arrives by email within a few minutes. The final invoice follows within 2 to 3 days, once the order has been processed.<\/p>\n<\/details>\n\n\n\n Use our returns portal<\/a>, which guides you step by step. The item must be unworn, unwashed, in its original packaging and with its tags.<\/p>\n<\/details>\n\n\n\n Yes, under the same conditions as a return: unworn on the mat, unwashed, original packaging. To avoid the round trip next time, our size guide<\/a> gives the actual measurements of every model, and you can send us your height and weight before ordering.<\/p>\n<\/details>\n\n\n\n Write to us at contact@athletesonthemat.com<\/a> with your order number and two or three photographs: the whole garment, a close-up of the tear, and the composition label. A seam giving way and fabric being cut do not have the same cause, and the photographs let us tell them apart. We look at each case individually and come back to you quickly.<\/p>\n<\/details>\n\n\n\n No. Shrinkage caused by a hot wash or a tumble dryer is not covered by the warranty. Our cotton is pre-shrunk, but it will not survive a 60 \u00b0C wash. Wash cold and line dry: it is all explained in our care guide<\/a>.<\/p>\n<\/details>\n\n\n\n These questions are covered in detail in our guides, with the measurements, the figures and the sources.<\/p>\n\n\n\n SIZING<\/p>\n\n\n\n Height and weight chart, actual garment measurements, women’s cuts, and the rule to follow when you fall between two sizes.<\/p>\n\n\n\n Open the size guide \u2192<\/strong><\/a><\/p>\n<\/div>\n\n\n\n FABRIC<\/p>\n\n\n\n What GSM actually measures, the difference between pearl weave, ripstop and canvas, and the density that suits how often you train.<\/p>\n\n\n\n Understand fabric weight \u2192<\/strong><\/a><\/p>\n<\/div>\n\n\n\n COMPETITION<\/p>\n\n\n\n Permitted fabric weights, collar and sleeve measurements, patch placement and colours allowed at IBJJF events.<\/p>\n\n\n\n Check compliance \u2192<\/strong><\/a><\/p>\n<\/div>\n\n\n\n CARE<\/p>\n\n\n\n Temperature, drying, stubborn smells and shrinkage. The habits that make a gi last for years.<\/p>\n\n\n\n Read the care advice \u2192<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n Yes, above a certain volume, with the option of adding your club patches. Write to us with the club name, the number of people to equip and approximate sizes, and we will come back to you with a proposal.<\/p>\n<\/details>\n\n\n\n Yes, but only in the areas set out in the rules, and at least 15 cm from the edge of the garment. No embroidery or printing is allowed on the collar. The permitted areas are detailed in our IBJJF rules guide<\/a>.<\/p>\n<\/details>\n\n\n\n By email at contact@athletesonthemat.com<\/a>, or through the form on the contact page<\/a>. For sizing advice, send us your height in centimetres, your weight and the model you are interested in: we will answer in one go.<\/p>\n\n\n\n To browse the shop: BJJ gis<\/a>, IBJJF models<\/a>, belts<\/a> and rashguards<\/a>.<\/p>\n\n\n\nShipping<\/h2>\n\n\n\n
How long does delivery take?<\/summary>\n
When is shipping free?<\/summary>\n
How do I track my order?<\/summary>\n
I entered the wrong delivery address, what can I do?<\/summary>\n
Payment<\/h2>\n\n\n\n
Which payment methods do you accept?<\/summary>\n
Is payment in 3 instalments really interest-free?<\/summary>\n
Is payment secure?<\/summary>\n
When will I receive my invoice?<\/summary>\n
Returns and exchanges<\/h2>\n\n\n\n
How do I return an item?<\/summary>\n
I ordered the wrong size, can I exchange it?<\/summary>\n
My gi has torn, what should I do?<\/summary>\n
My gi has shrunk, is that covered?<\/summary>\n
Product and competition<\/h2>\n\n\n\n
Which size should I order?<\/a><\/h3>\n\n\n\n
Which fabric weight should I choose?<\/a><\/h3>\n\n\n\n
Does my gi meet the rules?<\/a><\/h3>\n\n\n\n
How do I wash it?<\/a><\/h3>\n\n\n\n
Club orders<\/h2>\n\n\n\n
I am kitting out my club, do you offer special terms?<\/summary>\n
Are club patches allowed in competition?<\/summary>\n
Contact us<\/h2>\n\n\n\n