{"id":5942,"date":"2020-05-06T00:27:41","date_gmt":"2020-05-05T22:27:41","guid":{"rendered":"https:\/\/www.athletesonthemat.com\/returns\/"},"modified":"2026-09-06T10:36:35","modified_gmt":"2026-09-06T08:36:35","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.athletesonthemat.com\/en\/returns\/","title":{"rendered":"Returns and exchanges"},"content":{"rendered":"\n<div class=\"athom-ret\">\n \n  <p class=\"athom-ret__lede\">A size that doesn&rsquo;t fit, a model that isn&rsquo;t quite right: you have 30 days to request an exchange or a return. Here is how it works, and who covers what.<\/p>\n \n  <div class=\"athom-ret__choice\">\n \n    <div class=\"athom-ret__opt athom-ret__opt--main\">\n      <span class=\"athom-ret__tag\">Most common<\/span>\n      <h2>Exchange for another size<\/h2>\n      <p>You keep the model and change the size or colour. We ship the replacement back to you at no extra cost.<\/p>\n      <ul>\n        <li><b>Return shipping<\/b> at your expense<\/li>\n        <li><b>Reshipping<\/b> covered by ATHOM<\/li>\n        <li><b>Deadline<\/b> 30 days after delivery<\/li>\n      <\/ul>\n      <a class=\"athom-ret__btn\" href=\"https:\/\/www.athletesonthemat.com\/en\/contact-us\/\">Request an exchange<\/a>\n    <\/div>\n \n    <div class=\"athom-ret__opt\">\n      <span class=\"athom-ret__tag athom-ret__tag--soft\">Other cases<\/span>\n      <h2>Return for a refund<\/h2>\n      <p>You send the item back and we refund you to the original payment method.<\/p>\n      <ul>\n        <li><b>Return shipping<\/b> depends on the reason, see the table below<\/li>\n        <li><b>Refund<\/b> within 10 days of receiving the parcel<\/li>\n        <li><b>Deadline<\/b> 30 days after delivery<\/li>\n      <\/ul>\n      <a class=\"athom-ret__btn athom-ret__btn--ghost\" href=\"https:\/\/www.athletesonthemat.com\/en\/contact-us\/\">Request a return<\/a>\n    <\/div>\n \n  <\/div>\n \n  <h2 class=\"athom-ret__h2\">How it works<\/h2>\n \n  <ol class=\"athom-ret__steps\">\n    <li>\n      <b>Get in touch<\/b>\n      <span>Through our <a href=\"https:\/\/www.athletesonthemat.com\/en\/contact-us\/\">contact form<\/a>, stating your order number, the item concerned and the reason. For an exchange, tell us the size you need.<\/span>\n    <\/li>\n    <li>\n      <b>We reply<\/b>\n      <span>Within 24 working hours, with the procedure and the return address. We also confirm that the size you want is in stock.<\/span>\n    <\/li>\n    <li>\n      <b>You send the item back<\/b>\n      <span>In its original condition, with the tags attached, in packaging that protects the product. Keep your proof of postage.<\/span>\n    <\/li>\n    <li>\n      <b>We process your request<\/b>\n      <span>Reshipping within 3 working days for an exchange, refund within 10 days for a return, counted from the day we receive the parcel.<\/span>\n    <\/li>\n  <\/ol>\n \n  <h2 class=\"athom-ret__h2\">What we accept<\/h2>\n \n  <div class=\"athom-conditions\">\n    <div class=\"athom-conditions__grille\">\n \n      <div class=\"athom-conditions__col athom-conditions__col--oui\">\n        <h3>Return accepted<\/h3>\n        <ul>\n          <li>Order placed less than 30 days ago<\/li>\n          <li>Item never worn on the mat, never washed<\/li>\n          <li>Original tags still attached<\/li>\n          <li>Complete product, jacket and trousers<\/li>\n          <li>Item placed back in its original packaging bag<\/li>\n          <li>Purchase made on athletesonthemat.com<\/li>\n        <\/ul>\n      <\/div>\n \n      <div class=\"athom-conditions__col athom-conditions__col--non\">\n        <h3>Return refused<\/h3>\n        <ul>\n          <li>Order placed more than 30 days ago<\/li>\n          <li>Item showing signs of use, stains or odours<\/li>\n          <li>Item washed<\/li>\n          <li>Tags removed<\/li>\n          <li>Original packaging bag missing or damaged<\/li>\n          <li>Incomplete product<\/li>\n        <\/ul>\n      <\/div>\n \n    <\/div>\n  <\/div>\n \n  <p class=\"athom-ret__note\">A gi tried on at home can still be returned. A gi worn in training cannot: this is how we guarantee every customer a brand new product.<\/p>\n \n  <h2 class=\"athom-ret__h2\">Who covers the cost<\/h2>\n \n  <div class=\"athom-ret__scroll\">\n    <table>\n      <thead>\n        <tr>\n          <th>Reason for return<\/th>\n          <th>Return shipping<\/th>\n          <th>Original shipping cost<\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td class=\"athom-ret__m\">Our mistake, wrong item shipped<\/td>\n          <td class=\"athom-ret__ok\">ATHOM<\/td>\n          <td class=\"athom-ret__ok\">Refunded<\/td>\n        <\/tr>\n        <tr>\n          <td class=\"athom-ret__m\">Faulty or damaged on arrival<\/td>\n          <td class=\"athom-ret__ok\">ATHOM<\/td>\n          <td class=\"athom-ret__ok\">Refunded<\/td>\n        <\/tr>\n        <tr>\n          <td class=\"athom-ret__m\">Exchange for another size or colour<\/td>\n          <td>Customer<\/td>\n          <td>Reshipping covered<\/td>\n        <\/tr>\n        <tr>\n          <td class=\"athom-ret__m\">Change of mind, wrong size, item no longer needed<\/td>\n          <td>Customer<\/td>\n          <td>Not refunded<\/td>\n        <\/tr>\n        <tr>\n          <td class=\"athom-ret__m\">Order placed from outside France<\/td>\n          <td>Customer<\/td>\n          <td>Not refunded<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n \n  <p class=\"athom-ret__note\">If you would rather we arrange the return shipment for you, the corresponding cost is deducted from your refund.<\/p>\n \n  <div class=\"athom-ret__alert\">\n    <p><b>Your right of withdrawal.<\/b> Regardless of our own return policy, you have a statutory period of fourteen days from delivery to withdraw from your purchase, with no reason required. This right applies to every item, including those bought at a reduced price.<\/p>\n    <p>Our 30-day policy goes beyond this obligation and adds to it.<\/p>\n  <\/div>\n \n  <h2 class=\"athom-ret__h2\">Frequently asked questions<\/h2>\n \n  <div class=\"athom-faq\">\n \n    <details>\n      <summary>I tried the gi on at home, can I still return it?<\/summary>\n      <p>Yes. Trying on a garment is normal and does not affect your right to return it. What matters is that the product has not been worn on the mat or washed, and that the tags are still attached.<\/p>\n    <\/details>\n \n    <details>\n      <summary>The size I want is out of stock, what happens?<\/summary>\n      <p>We tell you before you send anything back. You can then wait for the restock, choose another model, or turn the exchange into a refund.<\/p>\n    <\/details>\n \n    <details>\n      <summary>Can I return an item bought from the final clearance section?<\/summary>\n      <p>Yes. Your statutory fourteen-day right of withdrawal applies to every item, whatever its price. The conditions regarding the state of the product remain the same.<\/p>\n    <\/details>\n \n    <details>\n      <summary>I live outside France, can I return my order?<\/summary>\n      <p>Yes. Return shipping remains at your expense, and the original shipping cost is not refunded. Get in touch and we will send you the return address.<\/p>\n    <\/details>\n \n    <details>\n      <summary>How long does a refund take?<\/summary>\n      <p>Within 10 days of receiving and checking the parcel. The refund is issued to the payment method used for the order.<\/p>\n    <\/details>\n \n    <details>\n      <summary>My gi has a manufacturing defect after several months, what should I do?<\/summary>\n      <p>Get in touch with photos and your order number. A manufacturing defect falls under the statutory warranty of conformity, which applies well beyond our 30-day return window.<\/p>\n    <\/details>\n \n  <\/div>\n \n  <div class=\"athom-ret__contact\">\n    <div>\n      <h3>Not sure before ordering?<\/h3>\n      <p>The best return is the one that never happens. Check the size guide, or send us your height and weight: we usually reply the same day.<\/p>\n    <\/div>\n    <a class=\"athom-ret__btn\" href=\"https:\/\/www.athletesonthemat.com\/en\/guides\/bjj-gi-size-chart\/\">See the size guide<\/a>\n  <\/div>\n \n  <p class=\"athom-ret__legal\">The information on this page supplements our <a href=\"https:\/\/www.athletesonthemat.com\/en\/terms-conditions\/\">terms and conditions of sale<\/a>, article 12, which prevail.<\/p>\n \n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A size that doesn&rsquo;t fit, a model that isn&rsquo;t quite right: you have 30 days to request an exchange or a return. Here is how it works, and who covers what. Most common Exchange for another size You keep the model and change the size or colour. We ship the replacement back to you at [&#8230;]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5942","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/pages\/5942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/comments?post=5942"}],"version-history":[{"count":3,"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/pages\/5942\/revisions"}],"predecessor-version":[{"id":12190,"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/pages\/5942\/revisions\/12190"}],"wp:attachment":[{"href":"https:\/\/www.athletesonthemat.com\/en\/wp-json\/wp\/v2\/media?parent=5942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}